Order
To register on our website, you become eligible for special offers, discounts, free gifts, or even a free dress. Visit our website and check your email by subscribing our latest news often to stay updated on these special offers.
You can choose custom the size or color and add the following informations to the note box.
Color number:(pls refer to ourcolor swatch and choose the color number you need)
Size:(pls refer to the measure method and send us your bust, waist, hips, height)
Since different website may have their own size chart, we highly suggest you refer to our size chart and measurement guides to choose your correct size before you place the order. All our dresses are true to the size chart.
If you are between sizes, our suggestion is to go a size up as a dress can be altered to smaller much more easily than larger. Or you can send us your measurements and we can customize the size for free. you can contact us if you have any problems.
Since our dresses are made to order, we need some days to prepare them and another 5-10 days to ship them. Your understanding will be highly appreciated. You can also see the specific tailoring time and shipping time on the product page.
We will email you the tracking number once the dress is shipped. You can also contact us for the order status.
We can not accept orders which buy multiple pieces to choose one， this is not part of our return policy. All additional costs incurred need to be borne by the customer.
Cancellation:
1)For wedding apparel and special occasion dresses (prom dresses, homecoming dresses. etc ):
Orders canceled within 48 hours since paid will get a full refund.
Orders canceled after 72 hours since paid before shipment will get a 70% refund of the total amount.
Orders canceled after 7 days will get a 50% refund of the total amount.
Once the order is shipped out, there is no way to cancel it.
2)For clothes, accessories, etc.Orders canceled before shipment will get a full refund.If you have any questions about other categories, please contact our customer service
Sure, we will email you.
If you placed your order but didn’t get an email confirmation that the order was placed, don’t worry! You may still have an order, you’ll just want to try the following to double check.
1) Check your spam folder. Our email confirmations can sometimes end up in there.
2) If you signed in through Facebook or Gmail, check the email linked with that.
Go to “My Orders” and you’ll be able to see all the order’s you’ve placed and should be able to see the status of your order.
3) Check your bank account to make sure that there is a transaction from Disadress.
4) If you still can’t find any confirmation that your order was placed, definitely Contact Us with your full name, email, phone number, and the address you gave at checkout so we can try to locate it.
You can log in our website with your email and track your order status.
If you still can’t get your order information, please contact our customer service
Shipping
Yes, we do.
We can’t ship to the PO BOX and APO/FPO addresses. Please double-check your shipping address before ordering.
Normal orders about 15-20 days
Receiving time = Processing time (around 7-15 Calendar days) + Shipping time (around 5-8 Calendar days)
Processing time normally depands on the dress styles and handwork, simple dress can be finished in a week, while some complicated dresses may need over 15 days.
*Rush order is accepted here, please email us to confirm whether you can get it on time.
*Total Shipping Time of mixed orders with items in different dresses should be calculated using the longest estimate times listed.
Yes, please choose expedited shipping and email us your order number. So that we can arrange fast shipping for you.(Some rush order may cost extra shipping fee). You’d better email us to confirm whether you can get it on time.
If it happens, there might be two reasons:
1. When we ship our packages to you there are no further updates from the shipping company due to the fact that your package is in transit. Once it has reached the next sort facility it will update. It may take a couple of days (3-7 days) to see any activity once it has shipped out from our end. We suggest you wait a few days more.
2. Or you will need to get the destination tracking number for some shipping methods. You can get the new tracking number when you track it at the link sent to you in the confirmation email. If you still cannot find the updated tracking number, please contact us. We are willing to assist you on this issue.
For an unshipped order, if it is still in processing, there will be no further updates until the order is completed.
For shipped orders, sometimes it takes several days for the tracking information to be updated. If your shipment is from our international warehouses and is in transit or clearing customs, the information will not be updated until it reaches the next shipping station (may require 3-7 days).
Sometimes the shipping company has not updated the package information. We suggest you wait a few more days.
Payment
Only Paypal vs Visa&Master Credit Card.
We can only apply one promotional or coupon code per order. If you have any coupons with future expiration dates, make sure to save them for use on your next order!
Do not have Paypal Account?
No worry, you can also choose pay with Paypal to confirm your order, and then choose ‘Pay with Debit or Credit Card ‘ to check out.
Returns
We highly suggest you refer to our size chart and measurement guides to choose your correct size or color. All our dresses are true to the size chart. If standard size does not suit you, you can also choose our custom size service, which is for free.
1) After you receive your item, please check it the right way, and try it on as soon as possible without removing the tags, altering, or washing the dress.
If there is something wrong with our product, please contact our customer service within 3 days of your order’s delivery date*. If you want to return it, please include your order number and an explanation and photographs or videos to show the reason for the return.
PS: We do not accept any returns if our product is used or damaged, and we have a 7-day requirement. That’s enough time for you to make sure the item is well-made.
And we do not have to try on situation return. We do not accept return that purchase two or three or more products to try them on and just need one, would live to return the rest back)
2)Once Customer Service has approved your request, please send the item back to us as soon as possible. Also, email us the shipping information:
a）Photos of the package you send back;
b) Tracking number;
PS: All returned items must be in brand-new condition, unused with original tags and packaging, and without any perfume. Or we can not refund.
(We are trying our best to improve our customers’ shopping experience, just be honest. )
3) Once received at our facility, your return will be processed immediately.
There is no return handling fee. However, the return shipping fee is the responsibility of the customer; delivery charges are also nonrefundable.
We will issue the refund once we received the dress. We will also send you a confirmation email once your refund has been issued.
About Product
Our color charts online have been adjusted to display color as close as possible to the color of the actual fabrics. However, camera resolution and computer monitors can mean the color may vary slightly between the photos and the actual fabric. Colors are subject to the actual dresses you get.
1. Our dresses are true to the size chart. Check our Size Chart to get your correct size. If you are between sizes, our suggestion is to go a size up as a dress can be altered to smaller much more easily than larger.
2. Besides stand sizes 2-16, we still offer free custom sizes. Recommend custom size for plus size. You can email us with your specific size
Dress Care: Hand wash in cold water.
Our dresses are folded for faster shipping. Please use steam to remove any wrinkles upon arrival.
Sure, we can customize the style. You can contact us at for more details.
About Disadress
You can also email us [email protected] or you can start a Live Chat with us.
Disadress is an online-only company so unfortunately there are no stores you can visit.
Disadress provides prom and homecoming dresses and wedding apparel.
At Disadress, our customers can get beautiful dresses at affordable prices. We accept custom orders, which means we can custom-make a dress to your requests, thoughts, or dreams.